0333 023 0001

0333 023 0001

FAQ - Frequently Asked Questions

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To save you time we've gathered together some of our most Frequently Asked Questions to get you the answers you need quickly.

Just click on the question to read the answer.

Do you provide telephone and remote support?

Yes! We can provide fast support direct to your desktop or via the telephone, which is the quickest and most cost effective way to help with your problems, anywhere in the world.

Do you support PC and Mac?

Yes! All our engineers are experts in both Apple/Mac and PCs/Windows , as well as iPads, iPhones and other mobile devices, so whatever you've got, we can help!

How can I pay?

You can pay us with a wide variety of payment types, from credit cards to Direct Debits, see our dedicated How to pay page.

When can I contact you?

Call us, email us or start a live chat with us when you need help. If we cannot help you immediately you will be able to request a call back which we'll do as fast as possible during normal working hours, or first thing in the morning if it's out of hours.

Email support is usually possible until late, so do drop us an email.

See our Contact us page for all the ways you can contact us.

Can I drop off and collect?

Yes! We have an official drop-off point located in Oxford, Summertown called Mailboxes Etc. for anyone who would like to drop something off to us in Oxford, and you can drop off and collect from our office in Caerphilly.

Once the work has been finished we will then contact you to let you know it's all ready to collect.

As it saves us time and money if you drop off and collect we’ll give you a £10 discount on your labour!

What areas do you cover?

For remote and telephone support, and for any of our range of Cloud based services, such as web hosting, email accounts, managed anti-virus and more, we can provide these to anywhere in the world with an internet connection!

Indeed, we have customers in Europe, USA, Africa and Australia, so wherever you are, we can help!

For on-sites visits, click on the button below to see the details for you local Tekeez office.

Do you support home and business users?

Yes! We understand the needs of both home users and small business users and can provide all the right support and help for both.

For example, we understand how to provide a good home network and WiFi setup, and are also able to provide a high grade business network, with secure public WiFi access for offices and retail outlets, such as cafes, pubs and shops.

How much do you charge?
Remote and telephone support

For remote desktop and telephone support we charge £20 inc vat per quarter hour, which is the most economic type of support and can be delivered very quickly, usually at the time you call.

Collect & return work

If you would like to drop your computer off for the work to be done and then collect it afterwards from our official drop off and collection point in Summertown, Oxford, or our office in Caerphilly, then we'll give you a £10 discount!

Fixed price work

We do a large range of fixed price work/services, which you'll see marked on the relevant product pages. Where possible, we give you a fixed price for all the work we do, so that you know the total cost before we start. This allows you to budget and no surprise bills!

On-site visits

We charge £80 inc vat for a on-site visit*, which includes the first whole hour of labour in your home or business. The majority of simple jobs are completed in this time. After that we charge £20 per quarter hour including vat, or part thereof. We like to keep our charges simple and straight forward, without any hidden extras.

If any equipment or upgrades are needed we can arrange these for you at an extra cost. You may also supply these yourself if you wish.

(* for standard callout areas)

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© 1994-2018 EuroSolve Ltd - Tekeez® is a registered trademark and brand of EuroSolve Ltd
  0333 023 0001.

Tekeez® Caerphilly:
Britannia House • Caerphilly Business Park • Van Road • Caerphilly • CF83 3GG

Tekeez® Oxford:
Prama House • 267 Banbury Road • Oxford • OX2 7HT